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Northbound Tunnel weekend closures from 7th June 2024, with bi-directional layout in Southbound tunnel. Learn more

Updates to Pre-Paid Accounts

Upcoming Upgrade for TT2 Pre-Paid Accounts

Pre-Paid accounts now have a fresh new look! Following customer feedback, the sign-up, sign-in and account portal have all been redesigned to be more user-friendly, as well as introducing some new features!

Notifications

You can now see alerts displayed in your account for low balance, insufficient funds for your next passage and no vehicle on the account.

An updated notification management page will give you the option to opt-in and out of notifications, including a new addition enabling you to opt-in for notifications when your toll is deducted from your account after your passage and when a vehicle is added to your account.

Help Guides

Walk through guides under the “Help” menu for a guided tour on managing your account, viewing activity, topping up, enabling Auto Top-up, adding a vehicle or for advice on creating an account after you have travelled.

Sign-up Updates

New account holders will receive prompts during sign-up for adding a vehicle and funds as well as in-account reminders after sign-up if required.


We hope our customers enjoy these new features and the new look of your Tyne Tunnels Pre-Paid account!

Please note that these features are currently only available on the web browser version of your account.

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