Back to Pay an Unpaid Toll Charge Notice (UTCN)

How does Unpaid Toll Charge Notice (UTCN) work?

What happens after an unpaid passage?

If you’ve failed to pay the required toll by midnight the day after travel, this will result in an Unpaid Toll Charge Notice (UTCN) being automatically issued.

If Tyne Tunnels doesn’t receive your toll payment before the deadline stated, we will contact the DVLA to request the name and address of the registered keeper of the vehicle. The UTCN will then be issued to the contact provided.

If you are outside of the payment window, any payment you do make will go for future passages and not passages you have already made. You will have to wait to receive your UTCN in the post before contacting us.

UTCN Timeline

Please see the below infographic & table detailing the breakdown of charges and examples of the escalation process.

TT2 always recommend you pay for your journey as soon as possible although we do allow up until midnight the day after your journey to make payment.

Here are your options for payment:

If you do not pay the toll before the end of the payment window, an Unpaid Toll Charge Notice (UTCN) will be produced once details of the registered keeper are received from DVLA.

Breakdown of Charges: (£30 Charge + Toll)

If the UTCN is not paid within 14 days, a reminder letter will be produced on the 15th day and sent to the registered keeper of the vehicle.

Breakdown of Charges: (£60 Charge + Toll)

If payment is not made in the 14 days after the reminder letter is produced, a final notice will be sent to the registered keeper of the vehicle.

Breakdown of Charges: (£100 Charge + Toll)

If payment is not made within 14 days of the final notice being produced, the case will move away from TT2 control to a 3rd party collection agency.

Breakdown of Charges: (£100 Charge, TT2) + (£75 max. Charge, Collection Agency) + Toll

UTCN Progressions Timeline

UTCN Produced

Reminder Letter

Final Notice

Case moved to 3rd party collection agency

Breakdown of Charges

£30 Charge + Toll

£60 Charge + Toll

£100 Charge + Toll

£100 Charge (TT2) + £75 max. Charge (Collection Agency) + Toll

Example date progressions

e.g. 1st January*

e.g. 15th January*

e.g. 30th January*

e.g. 13th February*

Number of Days for progression

Day 1

Day 15

Day 30

Day 44

*a day is added for each bank holiday

*all letters are sent by 1st class post