Learn more about how a Unpaid Toll Charge Notice (UTCN) works here. … Read more
I have more than 1 vehicle. How does this work?
You can only register one vehicle against your exemption. You will have the option to change your registered vehicle once per calendar month. Blue Badge holders can self-serve and manage their own vehicle registration number changes against their exemption via … Read more
FAQs
Am I eligible for an exemption account? As long as you have a Blue Badge or your vehicle is tax exempt due to a disability, you can apply for an exemption account. What will happen if I don’t register my … Read more
Customers without an exemption account
You cannot claim for toll exemption unless you have a registered exemption account. Inspection lanes are no longer available for unregistered Blue Badge and Disability Tax customers to claim toll exemption. Since you don’t have your vehicle registered against an … Read more
Online exemption accounts
Having an online account for your exemption will make travelling smoother and quicker. How exemptions work on an online account Step 1 – Sign up Once you have online access to your account, you can manage your exemption online. Firstly, … Read more
I’m having trouble paying
Please see our help page here. … Read more
Where can I find help with using the website?
See our website help guides here. … Read more
Can I appeal a UTCN I’ve already paid?
You can not appeal a paid UTCN via the standard appeal method on our website. You should contact us on 0191 574 0031 and an agent can discuss your case. … Read more
How do I pay my UTCN?
You can pay online here You can pay using the automated payments line 0191 574 0030 We can NOT accept payment via cash or cheque … Read more
How much will my UTCN be?
£60.00 + your toll, which is reduced to £30.00 + your toll if paid within 14 days of the UTCN being produced If payment is not made within 28 days it increases to £100 + your toll … Read more