Learn more about how a Unpaid Toll Charge Notice (UTCN) works here. … Read more
How soon after missing the payment deadline will I receive my UTCN?
We aim to post your Unpaid Toll Charge Notice (UTCN) 14 days after you missed the payment deadline of midnight the day after your journey. It can sometimes be longer depending on how long it takes the DVLA get back … Read more
Why have I been sent a UTCN?
UTCNs are issued when: you do not pay within the payment window of by midnight the day after your passage you are a Blue Badge holder who drove straight through without being a registered user you are a Pre-Paid customer … Read more
Why is a “Correction” showing on my account?
Manual corrections can be made to accounts for a number of reasons. Please see the common reasons below; Your number plate was not read with high confidence. In this instance a staff member will review the vehicle image and deduct … Read more
Why has my journey not shown up on my Pre-Paid account?
If any journeys you have already made are not yet appearing on your account, please check that you have: 1. Added the correct vehicle AND 2. You have sufficient funds to cover all journeys Provided you have done both of … Read more
How long after topping up my Pre-Paid account should I wait before travelling?
You can travel straight through the Tunnels without a delay after topping up your Pre-Paid account. … Read more
Can I add the same vehicle to another Pre-Paid account?
No. You can only have a vehicle on one Pre-Paid account at a time. … Read more
How many vehicles can I add to my Pre-Paid account?
You can add as many vehicles as you want to your account. … Read more
What are the benefits of a Pre-Paid account?
A Pre-Paid account is the most efficient way of paying for your journey as the cost is deducted from your credit. ✔ Receive 10% discount per passage ✔ Pay for passages already made within the payment window ✔ Pay for … Read more
I have a non UK registered Vehicle Registration Number, how do I pay?
If you have a non UK registered vehicle registration number, you can pay using our regular payment methods. Simply input your vehicle registration number and complete the information as required. … Read more